What to include
- Browser and operating system.
- Approximate time the issue occurred.
- Non-sensitive description of the issue.
- Workflow name, if applicable.
Healthcare Admin Workbench support
Support
Support requests for Healthcare Admin Workbench should describe public-build issues without including sensitive, regulated, patient-specific, or confidential information.
What to leave out
- PHI or patient-specific facts.
- MRNs, member IDs, claim numbers, SSNs, or dates of birth.
- Credentials, payer portal exports, EHR records, claims files, or private contracts.
- Any regulated private data.
Public build boundary
Healthcare Admin Workbench is for deidentified administrative workflows. It does not perform external write actions, submit forms, send messages, create tickets, access live private systems, or make final clinical, billing, coding, legal, or compliance determinations.